TEM Tools

How Enterprise TEM Challenges Drive Customer Acquisition: Based on the Gartner Report

How Enterprise TEM Challenges Drive Customer Acquisition: Based on the Gartner Report

According to a recent Gartner survey, the average reduction of total cost of ownership (TCO) is 13 percent when deploying telecom expense management (TEM). Of the respondents, 40 percent reported a TCO reduction of 10 to 20 percent. 36 percent of the enterprises reported a reduction of 10 percent or less.

Most enterprises would agree that the benefits of TEM are very evident. Some of these advantages include improved business process outcomes, extended scale and geo scope, and better visibility. However, TEM is not without its disadvantages, which include hidden costs and the extra time needed for implementation. In general, customers choose TEM providers based on scalability, TCO reduction, and expected performance. Unfortunately, the disadvantages of TEM cause TCO reduction to be lower than it otherwise would be.

Based on the Gartner report, here is some information about how enterprise TEM challenges drive customer acquisition.

New Telecom Savings Opportunity You Can’t Afford to Miss

New Telecom Savings Opportunity You Can’t Afford to Miss

We are thrilled to announce that we are now disrupting the decades-old telecom expense management (TEM) industry by offering this innovative Savings Share opportunity. The new TEM savings share opportunity works to take the commitment and concern out of the TEM savings process.

5 Tips for Managing Telecom Expenses in Excel

5 Tips for Managing Telecom Expenses in Excel

Up until the early 1980s, most telephone networks in the United States were operated and owned by AT&T. Since AT&T was a monopoly, the firm dictated the services and equipment available for customer use and their charges. Although this arrangement might not have been suitable for their clients, it was simple and straightforward. With time, new entrants into the industry were established, and billing overcharges became rampant. Here are a few tips to keep in mind when managing corporate telecom expenses using Excel.

5 Pro Tips for Streamlining TEM Software

5 Pro Tips for Streamlining TEM Software

The use of telecom expense management (TEM) has become increasingly popular over the past two decades. Organizations are seeing time and time again that managing telecom expenses is a key driver in being able to save thousands of dollars each year. Even a single employee who is abusing telecom practices can cost an organization a substantial amount of money. With TEM, it becomes possible to pinpoint employee abuse of mobile services as well as to identify telecom billing errors.

How Does TEM Software Improve Inventory Management?

How Does TEM Software Improve Inventory Management?

You already know that managing telecom expenses is crucial to saving money. With a bird's eye view of your telecom expenses, you can easily pinpoint where you are overpaying for services as well as identify where changes need to be made. More importantly, you can see if employees are abusing their telecom privileges.

2020: The Next Two Years of IT Spend

2020: The Next Two Years of IT Spend

Enterprise IT technology is anticipated to grow $100 Billion by the year 2020. While the year 2020 may seem like it is in the distant future, the reality is 2020 is only two years away. The future is here and the need for innovative technology is only going to increase. This means the need for cost management and IT service, software and device control is at an all-time high.

3 Ways to Regain Control Over Mobile Usage

3 Ways to Regain Control Over Mobile Usage

Under traditional telecom setups, landlines cost a flat fee per user, and features were typically confined to options like caller ID and voicemail. Smartphones have significantly changed the landscape for telecom spending within a business. Whether organizations supply the hardware or have a bring-your-own-device policy, data usage can quickly get out of hand, piling up costs. Here are three tips you can follow to regain control over telecom usage and management.

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IT Asset Management & TEM

IT Asset Management & TEM

WHAT IS IT ASSET MANAGEMENT? IT Asset Management begins with a central repository for your IT inventory.

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How to use Data Analytics and Reporting to Lower Telecom Expenses

How to use Data Analytics and Reporting to Lower Telecom Expenses

Manual methods of tracking information are not capable of delivering the in-depth information associated with telecom costs. Each application, service and vendor serves as a separate entry, and tracking these items with legacy solutions leads to inaccurate records and missed opportunities.

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Best Practices in Mobile Help Desk

Best Practices in Mobile Help Desk

Organizations are operating in drastically different ways than they did a decade ago. The integration of mobile devices into everyday workflows has impacted everyday business opportunities. As such, employees must be provided with a tool that supports mobile assistance and enablement.

The Big Trends Driving Change in Retail Operations

The Big Trends Driving Change in Retail Operations

In a world where the customer has a shortened attention span and desire for on-demand products and services, the retail landscape continues to shift further into the tech-assisted operational universe. How do these trends fit into telecom and technology expense management? While maximizing the use of technology tools, systems and platforms can help automate processes and further engage your customers, there is ever more inventory to manage and IT bills to pay.

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3 Must-Have Features to Look for in a TEM Provider

3 Must-Have Features to Look for in a TEM Provider

Telecom expenses are some of the most difficult to manage, particularly as infrastructure becomes more complex across businesses. As a result, there are likely services and other active assets that you're paying too much for or just aren't providing the value you need.

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How retailers can save a bundle with TEM software

How retailers can save a bundle with TEM software

Retail organizations use a number of different communications solutions from call center capabilities for customer support to mobile app development and provisioning. Brick-and-mortar storefronts and e-commerce retailers are likely spending too much on their telecom bills due to billing errors and lack of infrastructure visibility. By using telecom expense management software, retailers can save a bundle of money in a few key ways:

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VIDEO BLOG: How to Choose the Right Telecom Expense Management Option for Your Organization

VIDEO BLOG: How to Choose the Right Telecom Expense Management Option for Your Organization

Organizations have a variety of options when deciding on a telecom expense management solution. But how do you know which solution is right for you? Here are a few tips to pick the best TEM solution.

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VIDEO BLOG: Why telecom expense management may be the smartest investment to make in 2017

VIDEO BLOG: Why telecom expense management may be the smartest investment to make in 2017

Up to 20 percent of telecom bills have errors in them. In 26 years of doing telecom auditing, we’ve found that firms are wasting 15 to 40 percent of their annual telecom budget – money they can invest in equipment and other services they provide. Telecom expense management may be the smartest investment to make this year to address these issues.

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