Up until the early 1980s, most telephone networks in the United States were operated and owned by AT&T. Since AT&T was a monopoly, the firm dictated the services and equipment available for customer use and their charges. Although this arrangement might not have been suitable for their clients, it was simple and straightforward. With time, new entrants into the industry were established, and billing overcharges became rampant. Here are a few tips to keep in mind when managing corporate telecom expenses using Excel.
Organizations spend $1.5 trillion dollars each year, globally, on fixed and mobile telecom services. This spend represented 15% of global IT spend at 2016’s year-end and is only expected to grow.
Manual methods of tracking information are not capable of delivering the in-depth information associated with telecom costs. Each application, service and vendor serves as a separate entry, and tracking these items with legacy solutions leads to inaccurate records and missed opportunities.
Retail organizations use a number of different communications solutions from call center capabilities for customer support to mobile app development and provisioning. Brick-and-mortar storefronts and e-commerce retailers are likely spending too much on their telecom bills due to billing errors and lack of infrastructure visibility. By using telecom expense management software, retailers can save a bundle of money in a few key ways:
Organizations have a variety of options when deciding on a telecom expense management solution. But how do you know which solution is right for you? Here are a few tips to pick the best TEM solution.
It’s fall, and while most eyes are turning to football, those in charge of company finances are eyeing balance sheets and chewing their fingernails thinking about year end reports. So we thought it might be a good time for a reminder that you should also be taking steps to cut the fat from your telecom and wireless budget.