Mobile Inventory

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What is the Difference Between Mobile Expense Management and Mobile Device Management (MDM)?

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What is the Difference Between Mobile Expense Management and Mobile Device Management (MDM)?

If your company isn't tracking all mobile devices, you may be overcharged by your providers. When employees leave, devices should be accounted for and the lines and devices reassigned or canceled. That way, you don't get charged for services you aren't using. Unfortunately, it doesn't take long for these bills to get out of hand. Luckily, there's a category of software that can help your IT staff manage the process easily.

So, what’s the difference between mobile expense management (MEM) and mobile device management (MDM)?

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AMM: What Is Automated Mobility Management?

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AMM: What Is Automated Mobility Management?

Automation can be of the utmost value to mobility management. Using a solid, integrated approach, the automation features and benefits can be enjoyed by users across a variety of platforms and applications regardless of the devices they are using.

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3 Ways to Regain Control Over Mobile Usage

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3 Ways to Regain Control Over Mobile Usage

Under traditional telecom setups, landlines cost a flat fee per user, and features were typically confined to options like caller ID and voicemail. Smartphones have significantly changed the landscape for telecom spending within a business. Whether organizations supply the hardware or have a bring-your-own-device policy, data usage can quickly get out of hand, piling up costs. Here are three tips you can follow to regain control over telecom usage and management.

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Best Practices in Mobile Help Desk

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Best Practices in Mobile Help Desk

Organizations are operating in drastically different ways than they did a decade ago. The integration of mobile devices into everyday workflows has impacted everyday business opportunities. As such, employees must be provided with a tool that supports mobile assistance and enablement.

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VIDEO BLOG: 3 Features Healthcare Organizations Need in TEM Software

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VIDEO BLOG: 3 Features Healthcare Organizations Need in TEM Software

Healthcare organizations have a number of unique requirements when it comes to their hardware and tools due to industry regulations. There are three essential features that a telecom expense management software should have for these organizations.

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Get Telecom and Wireless Inventory Management Tips from the Pros May 14

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Get Telecom and Wireless Inventory Management Tips from the Pros May 14

Telecom inventory management for enterprise has gone from a headache to a nightmare.  With the rapid expansion of devices and technologies, IT and telecom managers need a proactive approach to overseeing fixed and wireless environments to control cost and reduce risk.  Telecom expense management veteran Valicom will share best practices for handling telecom inventory in a new webinar Telecom & Wireless Inventory Management: What the Pros Know on Wednesday, May 14, 2014 at 10 a.m. CST.

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What is driving BYOD costs? 6 things to look for…

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What is driving BYOD costs? 6 things to look for…

BYOD: What is driving costs? In our previous post on TEM Trend One – BYOD Boom or Bust, we covered the issue of whether BYOD is helping with costs or not. It is worth discussing what is driving those costs higher, as it isn’t an easy answer.   There are six main things companies are seeing…

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2014 Telecom Trend #1: BYOD – Boom or Bust?

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2014 Telecom Trend #1: BYOD – Boom or Bust?

Many firms just don’t have a good enough grasp of their current telecom environment to be able to determine if BYOD does them any good.  It always comes back to “You can’t manage what you can’t measure”.  If you don’t know where you are now, how do you decide where to go?

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Carriers Pushed To Provide "Kill Switches" by New California Bill

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Carriers Pushed To Provide "Kill Switches" by New California Bill

Mobile carriers have long pushed back on law enforcement, and customer, requests to provide a “kill switch” on their devices.  A kill switch can come in various forms, but is intended to disable phones when stolen, making them less attractive to thieves by eliminating their resale value.  With mobile phone theft making up a high percentage, 30-40%, of all robberies in the US the problem is very real.  But carriers have been accused of refusing to provide such a feature, due to the perception that they benefit from stolen phones in two ways.  First, the previous owner now has to buy a new phone, often at sky high “out of contract” rates.  And secondly, the stolen phone is often activated by the new owner, gaining the carrier a new customer.

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The "Death of Blackberry" Illustrates Mobile Transition Challenges for Enterprise

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The "Death of Blackberry" Illustrates Mobile Transition Challenges for Enterprise

The Telecom Expense Management Industry Association (TEMIA), of which Valicom is a member, is the voice for telecom and mobile expense management providers in the US.  In conjunction with member organizations, they just released a new report on best practices for organizations that are transitioning employees’ mobile devices. The report, titled “BlackBerry Concerns Dial up Bigger Issues for Enterprises”, is available online from the Valicom telecom management white paper library.

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20% of BYOD Implementations "Destined to Fail"?

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20% of BYOD Implementations "Destined to Fail"?

Firms are adding security measures to manage mobile at an unprecedented pace, but that may not be enough.  Personal mobile devices are still considered that to their owners – “personal”.  “My stuff, not your stuff.”   So security policies designed to protect the company may be balked at by users, and users’ own sloppy personal habits – like storing passwords ON their devices, or not setting up PIN access – can also undermine the efforts.

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Wireless Expense Management Software + Services

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Wireless Expense Management Software + Services

With many telecom managers wringing their hands over whether “to BYOD or not to BYOD”, others find they aren’t so ready to jump on the bandwagon.   They prefer to get down to business by better managing their current wireless environment, both to control costs and to increase visibility.  As the old adage says, “You can’t manage what you can’t measure.”

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Telecom & Wireless Management: Wireless Optimization

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Telecom & Wireless Management: Wireless Optimization

As new mobile data pooling options hit the market, the need for a strong wireless optimization program is even higher, as we discussed in a recent post.

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Telecom & Wireless Management: Inventory Management

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Telecom & Wireless Management: Inventory Management

Keeping track of telecom stuff has always been a pain.  However, as the line between telecom and IT continues to blur (think: iPads) it is getting even more complicated.  One employee could easily have several voice, data and wireless assets assigned to them.  And to use the old cliche “You can’t manage what you can’t measure”, that complexity can have dire implications for your telecom budget.

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Telecom & Wireless Management: Data Loading

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Telecom & Wireless Management: Data Loading

As we discussed in our blog post on telecom expense management software, which is Pain Point #1 – everyone seems to want online tools these days.   But the pain that rapidly comes after you get the software is the realization that someone has to put all the information in there before it becomes useful.  Enter “Data Loading”.