Up until recently, large TEM vendors provided services only to companies over a certain telecom spend. Where this differentiated them competitively with the ability to manage many enterprise clients simultaneously, medium-sized businesses were turned away and smaller businesses were completely ignored.
Big Fish – Little Pond, All the Benefits on Overdrive
If you are an organization with over $10 million in annual telecom spend, going with a provider who specializes in working with large TEM environments may give you a sense of security and trusting an outside party with your invoices and bill payments is critical. However, would you rather be a big fish in a big pond – where your relationship is carried based on your annual telecom spend; or would you thrive as a big fish in a much smaller pond, where services and support are centered around your unique needs?
One of Valicom’s clients spends over $50 million annually on telecom devices and services distributed to thousands of properties across the globe. What happens when they have an issue or a question? Although speed bumps are seldom, staff stops what they are doing to immediately focus on the client’s needs. With tailored solutions, Project Managers and Telecom Analysts are continuously monitoring the vendor and habitually brainstorm answers to questions the client hasn’t even asked yet.
Valicom invests heavily into research and development of its cutting-edge software to continuously support customer needs and expectations, while also fulfilling supportive resources such as highly skilled staff and industry expertise. As a boutique firm, Valicom is very selective with RFP responses to TEM services for large organizations as they believe in focusing on direct customer needs first and foremost then expanding with appropriate resources to service new clients.
An average fish in a pond that fits
The same perspective can be administered to organizations with under $10 million annual telecom spend. Would you rather be served by a vendor whose goal is to service much larger clients or would you feel more secure trusting a TEM provider who has successfully managed hundreds of relationships like yours for a quarter century?
Valicom feels that superior service is the most important factor in Telecom Expense Management. No matter how large or small your organization is – if you have a need for a self-serve TEM software solution or you require a fully outsourced telecom expense management solution, Valicom is the right fit for you.
Contact Valicom today to learn more and to schedule a risk-free consultation.
About the Author: Chantel Soumis
Chantel Soumis brings over a decade of knowledge in workflow enhancement through the use of technology. Chantel studied marketing communications and business administration at Franklin University and proceeded to work in a fast, ambitious environment, assuring client delight in the healthcare and pharmaceutical industries. Passionate about project productivity and streamlining workflows through the use of technology, Chantel strives to inform organizations of Valicom’s advanced telecom expense management software and services by mastering communications and messaging while delivering helpful information and supporting resources.