Wireless Inventory

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What is the Difference Between Mobile Expense Management and Mobile Device Management (MDM)?

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What is the Difference Between Mobile Expense Management and Mobile Device Management (MDM)?

If your company isn't tracking all mobile devices, you may be overcharged by your providers. When employees leave, devices should be accounted for and the lines and devices reassigned or canceled. That way, you don't get charged for services you aren't using. Unfortunately, it doesn't take long for these bills to get out of hand. Luckily, there's a category of software that can help your IT staff manage the process easily.

So, what’s the difference between mobile expense management (MEM) and mobile device management (MDM)?

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3 Ways to Regain Control Over Mobile Usage

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3 Ways to Regain Control Over Mobile Usage

Under traditional telecom setups, landlines cost a flat fee per user, and features were typically confined to options like caller ID and voicemail. Smartphones have significantly changed the landscape for telecom spending within a business. Whether organizations supply the hardware or have a bring-your-own-device policy, data usage can quickly get out of hand, piling up costs. Here are three tips you can follow to regain control over telecom usage and management.

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Best Practices in Mobile Help Desk

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Best Practices in Mobile Help Desk

Organizations are operating in drastically different ways than they did a decade ago. The integration of mobile devices into everyday workflows has impacted everyday business opportunities. As such, employees must be provided with a tool that supports mobile assistance and enablement.

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How retailers can save a bundle with TEM software

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How retailers can save a bundle with TEM software

Retail organizations use a number of different communications solutions from call center capabilities for customer support to mobile app development and provisioning. Brick-and-mortar storefronts and e-commerce retailers are likely spending too much on their telecom bills due to billing errors and lack of infrastructure visibility. By using telecom expense management software, retailers can save a bundle of money in a few key ways:

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VIDEO BLOG: 3 Features Healthcare Organizations Need in TEM Software

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VIDEO BLOG: 3 Features Healthcare Organizations Need in TEM Software

Healthcare organizations have a number of unique requirements when it comes to their hardware and tools due to industry regulations. There are three essential features that a telecom expense management software should have for these organizations.

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Best Practices in Mobile Inventory Management

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Best Practices in Mobile Inventory Management

Our telecom auditing teams manage mobileenvironments of various sizes, and we hit up our operations experts for some best practices.  First we’ll go over ideas for wireless and mobile inventory management (cell phones, smartphones, tablets), then we’ll get into wireline (landline telephones).

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What is Wireless Expense Management (WEM)?

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What is Wireless Expense Management (WEM)?

Wireless Expense Management (WEM) is a subsection of Telecom Expense Management (TEM) with a focus on wireless services and mobile devices. The goals for WEM programs are similar to TEM programs. They seek to proactively reduce expenses, establish new operational efficiencies, increase visibility and provide better control for mobile voice and data services.

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The Carrier Wars – Can we thank government regulation?

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The Carrier Wars – Can we thank government regulation?

We talk a lot about the Carrier Wars and how it is impacting the mobile market, as shrinking growth options drive vendors to invite creative ways to steal clients from one another.  But the New York Times added an interesting angle in a recent article giving the federal government some credit for this cost-lowering, two-year-contract-busting, annoying-fee-eliminating fight.  And they may have a point…

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Get Telecom and Wireless Inventory Management Tips from the Pros May 14

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Get Telecom and Wireless Inventory Management Tips from the Pros May 14

Telecom inventory management for enterprise has gone from a headache to a nightmare.  With the rapid expansion of devices and technologies, IT and telecom managers need a proactive approach to overseeing fixed and wireless environments to control cost and reduce risk.  Telecom expense management veteran Valicom will share best practices for handling telecom inventory in a new webinar Telecom & Wireless Inventory Management: What the Pros Know on Wednesday, May 14, 2014 at 10 a.m. CST.

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2014 Telecom Expense Management Trend #3: The Mobile Carrier Wars: What does it mean?

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2014 Telecom Expense Management Trend #3: The Mobile Carrier Wars: What does it mean?

Unless you’ve been living under a rock, you’re aware that the mobile carriers have been taking major pot shots at each other lately.  ATT&T and T-Mobile especially, and between the nutty CEO antics and “mano a mano” marketing strategies, the tactics and analyst speculations fill industry news.

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What is driving BYOD costs? 6 things to look for…

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What is driving BYOD costs? 6 things to look for…

BYOD: What is driving costs? In our previous post on TEM Trend One – BYOD Boom or Bust, we covered the issue of whether BYOD is helping with costs or not. It is worth discussing what is driving those costs higher, as it isn’t an easy answer.   There are six main things companies are seeing…

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2014 Telecom Trend #1: BYOD – Boom or Bust?

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2014 Telecom Trend #1: BYOD – Boom or Bust?

Many firms just don’t have a good enough grasp of their current telecom environment to be able to determine if BYOD does them any good.  It always comes back to “You can’t manage what you can’t measure”.  If you don’t know where you are now, how do you decide where to go?

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The "Death of Blackberry" Illustrates Mobile Transition Challenges for Enterprise

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The "Death of Blackberry" Illustrates Mobile Transition Challenges for Enterprise

The Telecom Expense Management Industry Association (TEMIA), of which Valicom is a member, is the voice for telecom and mobile expense management providers in the US.  In conjunction with member organizations, they just released a new report on best practices for organizations that are transitioning employees’ mobile devices. The report, titled “BlackBerry Concerns Dial up Bigger Issues for Enterprises”, is available online from the Valicom telecom management white paper library.

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20% of BYOD Implementations "Destined to Fail"?

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20% of BYOD Implementations "Destined to Fail"?

Firms are adding security measures to manage mobile at an unprecedented pace, but that may not be enough.  Personal mobile devices are still considered that to their owners – “personal”.  “My stuff, not your stuff.”   So security policies designed to protect the company may be balked at by users, and users’ own sloppy personal habits – like storing passwords ON their devices, or not setting up PIN access – can also undermine the efforts.

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Wireless Expense Management Software + Services

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Wireless Expense Management Software + Services

With many telecom managers wringing their hands over whether “to BYOD or not to BYOD”, others find they aren’t so ready to jump on the bandwagon.   They prefer to get down to business by better managing their current wireless environment, both to control costs and to increase visibility.  As the old adage says, “You can’t manage what you can’t measure.”