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It has been 17 years since Valicom’s first client satisfaction survey was distributed, and since then Valicom has pulled the constructive pieces of feedback and applied the comments and recommendations into Valicom’s products and services. Listening to customer feedback has always been a large part of the success of the company and for the first time in 17 years, Valicom is ecstatic to announce a perfect score of 4.0!
Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the fourth quarter of 2015! And boy did we ended the year with a bang!
Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the third quarter of 2015!Did you know? Since 2000, we have been surveying clients to learn how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
Our team is so pleased to announce that we have received some of the greatest client satisfaction ratings to-date. Quarter two of 2015 brings us to higher levels!
Valicom’s telecom expense management (TEM) clients reported continued high satisfaction scores for the fourth quarter of 2013. Since 2000, we have been surveying clients to learn how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. The combined client satisfaction scores for the 4th quarter, and the average for all of 2013, were 3.93 on a 4.0 scale.
Telecom expense management firm Valicom reports record high client satisfaction scores for 3rd quarter 2012. The scores were 3.88 on a 4.0 scale, with three-quarters of clients registering a perfect score. This continues Valicom’s thirteen year tradition of surveying clients quarterly, to learn how well they are delivering in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
