It has been 17 years since Valicom’s first client satisfaction survey was distributed, and since then Valicom has pulled the constructive pieces of feedback and applied the comments and recommendations into Valicom’s products and services. Listening to customer feedback has always been a large part of the success of the company and for the first time in 17 years, Valicom is ecstatic to announce a perfect score of 4.0!
What is a CSR?
This is one I had to learn when I got into telecom expense management too, as acronyms are always a pain. CSR stands for “Customer Service Record”. Clear as mud, right?