Telecom expense management firm Valicom reports record high client satisfaction scores for 3rd quarter 2012. The scores were 3.88 on a 4.0 scale, with three-quarters of clients registering a perfect score. This continues Valicom’s thirteen year tradition of surveying clients quarterly, to learn how well they are delivering in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
Valicom President Jeff Poirior was certain as to what created the high score, stating “We built a strong combination of web-based telecom management software, flexible delivery options and excellent, experienced Telecom Audit personnel to foster an environment for client success, savings and satisfaction. I am extremely pleased and proud of the team we have. With their continual commitment to serving our clients, we have maintained exceptionally high standards throughout 2012.”
He continued “This also shows that our focus on serving the mid-market continues to pay off, as we find a good match between their needs and our capabilities, which continues to drive our high client satisfaction scores.“
In addition to delivering strong telecom and wireless expense management services, Valicom also offers clients on-going options for education. With their White Paper Library and Webinar offerings, they help to keep their clients updated on industry trends, new technologies, and best practices. Their latest webinar, “Telecommunications Management: The 5 Questions You Should be Asking” is to be held Tuesday November 13 at 10 am CST. Open to anyone, attendees can register online.
For more information on Valicom’s telecom expense management solutions, visit valicomcorp.com, or contact Lacinda Athen at firstname.lastname@example.org or 608-227-0619.