Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the third quarter of 2015!
Did you know? Since 2000, we have been surveying clients to learn how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
The client satisfaction scores for the 3rd quarter were 3.90 on a 4.0 scale!
Client comments from the survey further emphasize Valicom’s daily commitment to our values:
“Valicom is always very responsive, assists in all matters and provides good guidance.”
“We really appreciate the individualized attention and assistance.”
“Our Valicom team is always helpful, efficient, nice to work. They are always top of managing our accounts! Thanks for everything you do for us.”
“Our Valicom team provides us with excellent service, day in and day out.”
We also strive to increase client satisfaction by building customized telecom expense management packages. What does that mean? No longer is TEM a ‘one size fits all’. Our team creates TEM service packages that are unique to each of our client’s needs, telecom environment complexity and size.
Valicom President and COO, Jeff Poirior, says he feels this increases client retention because “Our clients want TEM services that are tailored to their needs, and we can provide that. It means an increase to their ROI, and our flexibility means they get what they want, when they want it.”
Thinking about adding TEM to your telecom processes and practices? Add an award winning team to your organization. Request a discussion with our team.