Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the third quarter client survey of 2016!
Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. It may seem like a lot, but we are committed to giving our clients the best service possible, and it shows with our high scores. A big thank you to our clients!
Our cumulative client satisfaction score for the 3rd quarter is 3.94 on a 4.0 scale!
This is the best score of the year. This great care of our clients makes the renewals so much easier to obtain… we become a clear extension of our clients team.
Client comments from the survey further emphasize Valicom’s daily commitment to our values:
“Our timely, weekly reports are great!”
“Our Project Manager does a great job with everything he does for us!”
“We value our Project Manager and the rest of the team!”
“The responsiveness to my questions and the professional interaction with my staff is valued the most!”
“Great customer service!”
Thinking about adding TEM to your telecom processes and practices? Add proven satisfaction and experience to your existing telecom processes with Valicom.