Explore Valicom's blog for essential industry insights and updates. Stay informed and empowered with the latest in technology expense management.
We are very grateful for our amazing clients, those who have been with us from the start, as well as those who are newer to the team of technology expense management superheroes! When it comes to customer care, consistency is key to ultimate client satisfaction. Amidst a dramatic shift in our economy today, relationships and service are differentiators to preserve important relationships.
The COVID-19 pandemic has underscored challenges facing the telecommunications industry. It’s time to make bold moves to help your company. There are areas of opportunity for telecommunications leaders to consider in their recovery strategies.
Here are three ways to thrive in 2021:
Focus on customer needs with a nuanced customer engagement approach.
Upgrade the customer experience with new service offerings and adopt agile business models.
Position your branding in a way that maximizes secure wireless networks and includes this technology in your services and business models when possible.
Telecom Expense Management (TEM) promises to help you save money on your technology contracts. TEM providers will claim that on top of saving you money, they can help you make money through more efficient technology investment. They’re big promises, and if you have a healthy level of skepticism, you’ll wonder how. TEM is a big service, and it covers a lot, but at the root of any benefit a TEM provider can offer is a comprehensive TEM audit. Let’s look at what is included in this audit and see how it helps your bottom line.
Budgeting your IT department might make you feel like a circus performer. You have to balance so many resources on a razor’s edge. It can be stressful, and there’s a serious risk of hurting the company’s bottom line if you get it wrong. One way a lot of companies try to get ahead of this balancing act is by investing in the cloud.
If you outsource IT, it becomes someone else’s problem, but that isn’t always the most cost-effective route. If you want the power to accurately discern when and where you should turn to the cloud, you need cloud expense management. It’s a system that helps you put everything in perspective and compare costs. It’s the key to getting cloud costs under control, and it can help you by performing four important tasks.
It always comes back to money. Many business owners and operators would prefer to put all of their focus towards satisfying customers and providing the goods or services that they truly value.
Unfortunately, there are expenses outside of that scope, and one of the big money eaters in every industry is IT. Yet, bringing those expenses under control doesn’t have to be as daunting as it feels. Here are five tips that can get your spending under control in surprisingly short order.
Not long ago, Telecom and Technology Expense Management (TEM) were concepts in the exclusive domain of large enterprises. As automation creeps further into every level of every business, it seems only natural that the platforms become more accessible to businesses of all sizes.
If you aren’t familiar with the concept, TEM represents a holistic approach to tracking and managing runaway technology expenses that plague many businesses.
We are thrilled to announce that we are now disrupting the decades-old telecom expense management (TEM) industry by offering this innovative Savings Share opportunity. The new TEM savings share opportunity works to take the commitment and concern out of the TEM savings process.
We’ve seen a big uptick in interest in audits and inventories in the last year, and we predict that interest will continue into 2015. It’s detailed and tedious work, that you can do internally – but you may not have the time, resources or expertise to be doing it to the full capacity. Because to the untrained eye, finding billing errors in mounds of invoices….
With 2015 budgeting looming on the horizon, it’s time to take your expense management to the maximum. What did you spend in Quarters 1-3? Which cost centers monopolized your telecom budget, and which devices went unused?
As we discussed in our last blog post on telecom management pain points, telecom invoice auditing is a major headache. New cloud telecom expense management software tools make that management process easier, and we wanted to show a case study that illustrated how various telecom management services can be bundled together to build a custom solution around your needs.
Think the Great Recession is over? Not for CIOs. For the second year running, business productivity and cost reduction was the No. 1 concern of CIOs, CTOs and IT executives in the annual CIO survey from the Society for Information Management — and by a wide margin, according to Jerry Luftman, who has conducted the survey for SIM for the past 10 years.
One of the classic TEM audit projects is determining if there are lines in your telecommunications spend that are no longer in use, but of course, still billing. A very direct and thorough method to accomplish this is test calls.
