Explore Valicom's blog for essential industry insights and updates. Stay informed and empowered with the latest in technology expense management.
We are very grateful for our amazing clients, those who have been with us from the start, as well as those who are newer to the team of technology expense management superheroes! When it comes to customer care, consistency is key to ultimate client satisfaction. Amidst a dramatic shift in our economy today, relationships and service are differentiators to preserve important relationships.
The internet is a global network that provides communication and information options for users. It is made up of interconnected networks that share a set of standard protocols.
Telecommunication (telecom) involves the exchange of information, such as voice, video and data, using electronic devices. It's a wide term that encompasses many technologies like wireless and wired phones, fiber optics, radio, TV, the internet and other means of transmitted communication.
When the check arrives late because the mail was slow, you get hit with late fees. And what can be worse, if the check is misapplied to a different telecom account, you are stuck spending sometimes hours on the phone getting the issue resolved. And in the process, your service may even be disconnected.
In telecommunications we know there are an endless stream of merger and acquisitions with vendors (a couple very recently). This can create a lot of potential headaches, but it’s also important to leverage these events as opportunities when looking for cost savings.
This is a follow-up to my previous blog entitled “Telecom Expense Management Portfolio Expansion For Consultants” and the third in a series of blogs that outline the results of Valicom’s telecom consultant survey that was sent out to a nationwide group of independent telecom consultants in August, 2010 on this subject.
When conducting a telecommunications audit for a business, one of the first things to be removed for cost savings are the Inside Wire Maintenance features (sometimes called Linebacker) from your business lines. The probability of a break occurring within a building wall is very low (on average, once every 14 years). The cost of paying a technician to service a break, if it were not covered by your equipment vendor’s maintenance contract, would be less expensive than paying a monthly maintenance fee indefinitely.
