Essentially, it is an all encompassing term that refers to the overall monitoring and handling of wireless, voice, and data assets for your company. This is a process you can do yourself, via a web-based platform like Clearview, or you can partner with a firm like Valicom to do these services for you. Whoever does it, in plain language, it means gathering all of your telecom bills and looking for overcharges through a telecom audit, searching for contract violations, finding ways to save money, and negotiating directly with vendors to get a better deal.
Services often included in TEM are:
- Wireless Management
- Wireline Management
- Order Managment
- Inventory Management
- Invoice Processing
- Invoice Audit & Recovery
- Contract Negotiation & RFPs
- Benchmarking
- Cost Allocation
(Not sure what all this stuff means? Check out our TEM Services Glossary.)
The Benefits of a Telecom Expense Management Solution
Improve Profits
- Identify significant savings on your telecom expenses
- Eliminate fraud and unauthorized charges
- Identify errors and recover funds through close inspection or an outsourced audit of your wireline and wireless services
Streamline Operations
- Reallocate personnel to focus on strategic core competencies
- Streamline order fulfillment, auditing, asset management, and payment processes
- Realize more efficient use of employee time
Reduce Risk
- Assure corporate business policy and regulatory compliance
- Increase accuracy in expense tracking and reporting
- Achieve financial goals through no-risk investment models
Now that you know what TEM means, see what deployment options are available to implement TEM in your company.