When it comes to telecom expense management companies, anything could be an attribute to a history of success. In your search for the perfect TEM provider, you will seek differentiators that appeal to you and your business’ unique needs.
Many TEM providers will proclaim savings as a key indicator, however, TEM will always produce savings which is why this trait should be consumed with a grain of salt. We have been working on finding the most telecom and technology expense management savings for over 27 years – see our case studies for savings success stories.
Valicom takes customer support and satisfaction very seriously. We believe in our company, our services and upholding transparency and compassion to fulfill our customer’s needs. In fact, this is the number one reason customers come to us from previous TEM engagements – they feel neglected and seek further assistance with their TEM solutions. Valicom’s analysts may be the only Telecom Expense Management (TEM) company that provides incentives to their teams to drive behavior to serve their clients to the fullest extent possible.
Our five-star customer satisfaction is consistent, year after year, reflected in our quarterly customer satisfaction surveys. Most recently, Valicom earned a perfect 4.0 score on the 2017 first quarter survey with an overall average of 3.92 out of 4.0 throughout the years.
Most of our success in customer satisfaction is due to our company values that we were founded on and continue to build on. Passion, inspiration, innovation, authenticity, memorable experiences and enduring connections. Our values are behind everything we do which makes Valicom one of the best places to work in Madison, WI. Learn more about our values.
We are proud to showcase our modest size with a wealth of expertise in telecom expense management, and we very selectively participate in Request for Proposals for TEM services if we do not have the capacity to do so. It wouldn’t be fair to our team, or to the customer.
“We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to give each other space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion.”
— Max de Pree
Valicom is a certified women-owned business enterprise (WBE) through WBENC. Valicom promtes Supplier Diversity programs and also holds a federal woman owned small business (WOSB) certification.
Diversity is the art of thinking independently, together.
When you choose to work with Valicom, Valicom will tailor each aspect of our telecom expense management services directly to your needs. Whether you prefer to deploy a software-only solution and manage everything else in-house, or you require a little more support with bill payment… all the way to fully outsourced options. Even our TEM reports have endless customization capabilities. You are the center of our service.
Valicom is SSAE16 compliant and follows the Service Organization Control reporting framework. With the frequent evaluation and identification of opportunities for improvement, Valicom continues to grow as a compliant service auditor and key competitor in the telecom expense management industry.
Once you sign on with Valicom, you will be welcomed into the Valicom team forever.
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Consider these three things when searching for a TEM provider:
ONE. Provider Understands Your Market
Ensure the provider understands your market and adheres to any compliance needs you may have, and has a track record of success within your industry. Adaptability will be critical as it ensures their TEM solution will meet their requirements.
TWO. Provider is Not Tied to Specific Carriers
Contracting with a TEM vendor that isn’t tied to any specific carriers will guarantee that you get the best pricing and services for your business’s unique needs.
THREE. PROVIDER CoverS Fixed & Mobile Costs
The TEM vendor you choose should have experience managing both fixed and mobile environments in order to offer you the best solution possible.