Streamline IT Processes To Achieve Operational Excellence: How to Effectively Manage Your Tech Infrastructure

In order to run a successful business, it is imperative that you have a well-oiled machine i.e., an effective and efficient IT infrastructure. If your tech processes are not streamlined, your business may fall behind the competition, resulting in a loss in revenue. In this blog post, we’ve  discussed how to manage your tech infrastructure and achieve operational excellence.

1.    Use Automation To Improve Your Workflow

Automation is one of the most effective ways to streamline your IT processes. Automating repetitive tasks can free up your staff to focus on more important matters. There are several different ways to automate your workflow, so do some research and find the best method for you and your team.

We recommend using a combination of process automation tools and Technology Expense Management (TEM) software such as ClearView by Valicom. TEM software is a great tool to keep track of your technology expenses and ensure you get the most bang for your buck.

2.    Monitor Your Systems Closely

To streamline your IT processes and achieve operational excellence, you need to closely monitor your systems. This means having visibility into all aspects of your tech infrastructure, including the performance of individual components. By monitoring your systems closely, you can identify potential bottlenecks and inefficiencies. You can also detect issues early on and take corrective action before they cause major disruptions.

There are several tools and technologies that can help you achieve this level of visibility. For example, application performance management (APM) tools can provide detailed insights into the performance of individual applications. Similarly, server monitoring tools can give you visibility into the quality and performance of your servers.

3.    Empower Your Employees

In order to streamline your IT processes, you need to empower your employees. This means giving them the tools and training they need to be productive. Additionally, it is important that you provide them with clear instructions and expectations. Doing so can ensure that everyone is on the same page and working towards the same goal.

One way to empower your employees is to give them access to self-service tools. These tools allow them to resolve issues independently without having to rely on IT support. Self-service tools can also help employees stay up-to-date with the latest changes and updates.

4.    Invest In The Right Tools

Investing in the right tools means having the right software and hardware in place to support your business. Equally crucial is to keep your systems up-to-date with the latest security patches and updates. This way, you can avoid potential problems and ensure that your IT infrastructure runs smoothly.

Some of the essential tools that every business needs include a robust firewall, reliable anti-virus software, a comprehensive backup solution, a well-designed website and an easy-to-use customer management system.

Final Thoughts

By following our tips, you can streamline your IT processes and achieve operational excellence. Additionally, you will be able to keep up with the latest technology trends and ensure that your business is running smoothly. If you have any questions or need assistance implementing our tips, contact us today. We would be happy to help you get started on the path to success.

Valicom specializes in helping businesses validate, optimize and streamline their technology investments. Our team of experts can help you visualize your IT spend, understand your options and make the best decisions for your business. Contact us today to learn more about our services.

ABOUT THE AUTHOR: Jeff Poirior

Jeff brings 25+ years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data, and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from the University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.