In February, Gartner released their evaluation of network service providers in the United States. They put AT&T, Verizon, XO Communications, Sprint, and many more under the microscope. As a network manager or sourcing professional – what should you be looking for and measuring against? Access critical benchmark and rating data in their ‘Critical Capabilities for Wireline Telecom Services, US‘ report.
Net neutrality is the principle stating that network-owning companies and internet access providers should not control how consumers lawfully use the network. More specifically -providing internet access without favoring or blocking particular products or websites. It’s become a hot topic over the last few months, especially from a privacy standpoint.
This is where the rubber meets the road. Old school landline telecom invoice auditing. Every piece of paper that comes into your office from a carrier is a place to save money. Incorrect charges, setup fees you were never supposed to pay, items not billing to contract terms – there are a lot of reasons you are paying too much for your telecom services.
Wireless expenses may be the stuff of telecom manager nightmares, but wireline costs remain an expensive skeleton in the closet. Valicomfinds that its clients are wasting between 10 and 30 percent of their annual wireline budgets. Unnecessary business lines, unused circuits and illegitimate third-party charges mean many firms are overpaying for services, often for many years.
In our 21-year history of doing telecom expense management, we’ve racked up a lot of success stories. Sometimes seeing those stories help to illustrate exactly what it is we do for our clients. The following is an outline of a case study where a client realized considerable savings by optimizing their wireless plans and users.
This is a follow-up to my previous blog entitled “Tracking Systems Used By Telecom Consultants Today” and the fourth in a series of blogs that outline the results of Valicom’s telecom consultant survey that was sent out to a nationwide group of independent telecom consultants in August, 2010 on this subject.