A difficult task for any IT or telecom manager is issue tracking and change management. People get hired and fired, buildings open and close, and products get retired and replaced. You need to know WHAT is going on, WHO did it, WHEN it happened and if it actually got done.
After discussing how telecom expense management software can assist with order & change management, we need to talk about issue tracking. Granted, we’re sure YOU never have problems with your telecom vendors/inventory/lines/devices/users/credits etc, but you know, some people do. And it’s a pain to manage.