Speaking of document management, one of the biggest pain points of telecom has got to be invoices. Little missiles of irritation that arrive in the mail to ruin your day. Sometimes by the boxful. And you knowyou should really look at all of those – line by line, every single month – to make sure they are accurate. But really, who has the time?
A simple, yet important part of any good TEM project, is to maintain detailed instructions and documentation to go with your telecom invoice processing efforts. Some invoices are more complex than others, and will require significant documentation, while some or so simple that they won’t require any documentation at all.
We suggest to watch for these types of Carrier changes to impact your billing. Whether it is as simple as a remit address change, or a major billing error due to a billing systems switchover it is always a good idea to do a telecom invoice audit and confirm your telecommunications is billed correctly. If you need help with your telecom invoice processing & payment, give us a call.