Telecom expense management (TEM) software is revolutionizing the customer service landscape. Gone are the days of not knowing which employees have access to company mobile devices. And gone are the days of having to spend wasted dollars on unnecessary wireless expenses. Let's take a closer look at how TEM software can improve customer service and other ways it can improve your daily operations.
Gartner recently released a 2017 guide to the market that shows gains in all corners of TEM, as companies are no doubt intrigued by the potential benefits possible through these platforms. Here are some of the most noteworthy insights from Gartner, as well as overall trends in TEM, that interested companies should be aware of when seeking a solution.
If you are working in retail operations or information technology, you fully understand that your job is never quite complete. As the retail landscape continues to evolve to meet the on-demand needs of your customers, operations optimization continues to top your list of priorities. Managing and directing operations requires an immense amount of organization, and with a tool for almost everything, organization is becoming an automated process.