When you look at IT and enterprise technology, the need for new technology continues to grow at an exponential rate. Organizations have all kinds of technology, from software as a service (SaaS), infrastructure as a service (IaaS), internet of things (IoT) and tech from the consumer side. These technologies from all different categories need to be organized and managed within your IT and operations department in order to control costs and afford new technology.
For those unfamiliar with the term, TEM stands for telecom expense management. Essentially, it means managing your wireless, voice, and data environment with the goals of reducing risk and cost. This is a process you can do yourself, or you can partner with a TEM firm to do some or all of it for you. But how did TEM arise in the beginning?
Are you in charge of reducing business costs by negotiating your telecom and data contracts? If so, you may be wondering if you are being offered the lowest rates.The standard for your industry has been set by benchmarking, how else do you know how you stack up against the competition? Why not take the same approach to further help reduce your telecom expenses?
Valicom, a twenty year veteran of telecom expense management, reports continued high client satisfaction survey scores with its third quarter 2011 results. A strong combination of web-based software, flexible delivery options and excellent, experienced Telecom Audit teams creates an environment for client success, savings and satisfaction. The client satisfaction scores were 3.89 on a 4.0 scale, a record high.
Over the last decade, most organizations have reclassified their internal telecom expense management as an IT function and handed the responsibility to an already overburdened IT staff that is generally not knowledgeable about telecom services. In addition, a well-managed internal telecom expense function involves a cooperative effort between the IT/Telecom staff and the Accounts Payable staff. This also requires streamlined, well-defined and automated processes.
Ok, now that we have your attention, let’s talk tactics. Remember that the telecom vendors are in business to make money. YOUR money. So they are good at this, and maybe you aren’t. Either get someone to the negotiating table with you that has experience, or at least be aware of these basic tactics….