Communications services are one of the top expenses for many companies, a trend that looks like it will only continue to expand. With the exponential growth of data and mobility, the number of mobile users has passed that of desk-bound computer users.

Several factors are at play here. For one thing, mobile broadband networks and cloud computing have changed the way that data and systems are accessed. This makes it possible for users to stay connected all the time from wherever they travel. With the Internet of Things (IoT) expanding into the Industrial Internet of Things (IIoT), whole industries are going mobile to check, update and otherwise interact with an increasingly complex infrastructure.

This evolution has made it essential to strategically manage all of this technology — a task which includes stewardship of the related finances. Finance decision makers have to carefully weigh cost containment against the needs of the organization to maintain reliable communications networks. Transparency and accountability are key factors for finance executives looking for quality data to inform budget decisions and cost analyses. That's where Telecom Expense Management comes in. TEM is designed to improve the visibility of data and assist the finance team when it comes to putting money in the right places.