The customer service record (CSR) is the bible of telecom expense management. It’s a document chalk full of valuable information. What you do with that valuable information — how you interpret, and move forward with it – is up to you.
This is one I had to learn when I got into telecom expense management too, as acronyms are always a pain. CSR stands for “Customer Service Record”. Clear as mud, right?
I had the privilege of meeting with a Telecom team and their Manager recently. I had been asked by them to come and demo our new Telecom cost management software tool, Clearview. The team was a really solid group. They ticked off some impressive stats, achievements and successfully completed projects. I was impressed.