The Impact of AI on the Telecom Industry

When you hear AI, do you still think of a beyond the scope of reality science fiction movie? Or maybe you think about that Will Smith movie? Interestingly enough, AI, or artificial intelligence, plays a much larger role in our lives than we may realize.

Not only is AI being used by businesses to streamline workflow, but individuals are using it personally everyday. Ever heard of Alexa by Amazon? Digital voice assistants, such as Alexa or Google Home, have built-in AI technology to interact with consumers, without the users having to lift a finger.

The beauty of AI is that it has the ability to analyze a large amount of data in a very short amount of time all while engaging in active learning. This is a big deal for companies who deal with tons of data on a daily basis. The telecom industry is one such sector that stands to gain substantial leverage by implementing AI into its standard practices across the market.


AI’s Current Telecom Role

Already being used in some telecommunications companies, the role of AI has been fairly limited. An example you may have seen or even experienced is one of those chat bots that handle initial customer inquiries. The idea is that these bots can use automated responses to reroute users to the appropriate support team member. While using AI for help in customer service has been a fairly successful initiative, there is much more to be seen from what AI can do for business efficiency overall.


How AI Can Create Business Efficiency

Businesses who have dealt with a lot of data in the form of paperwork have already been implemented an automation system to help with data management and storage. By transitioning to digitized data, organizations have been able to save a lot of time and money, as well as experience increased productivity.

By adding AI into the mix, telecom companies have the opportunity to improve the quality of service and create a better experience for customers. Since AI can improve network efficiency by quickly diagnosing any issues itself and then healing itself without skipping a beat, there less downtime when an issue arises. With time saved by self-diagnosing and self-healing, businesses will lower their operating costs, as well as reduce stress on employees and frustrations from customers.

One of the most useful benefits of AI in the telecommunications industry is the opportunity to analyze consumer behavior in real-time. AI makes it possible to collect data from users, store it, and analyze it to gain behavioral insights. By picking up on user patterns and how a consumer interacts with the system, organizations will be able to put this to use to increase customer satisfaction.

Learning how a user behaves when engaging with the system is valuable to an organization’s success. AI can, not only do this, but do it quickly, which is a part of that improved efficiency. With this information, you will be able to offer customers special deals or create advertisements that will directly relate to that consumer. The idea is that the consumer will be more likely to take advantage of the offer, if it affects them on a personal level. AI has the potential to make that happen.


AI’s Impact on the Telecom Industry

The fact of the matter is that AI will only become more prevalent in the telecom world. With its capabilities of self-healing issues before customer can be impacts, along with the ability to analyze consumer behavior in real-time and process large amount of data quickly, AI can only help a telecom business.

At Valicom, we believe in a balance between people and automation which is why you’ll never have to talk to a robot on the other end of the line - just your dedicated TEM team.

Contact us today for more information regarding TEM solutions.

About the Author: Brittany Peckham

Brittany grew up in Oregon, Wisconsin and graduated from the University of Wisconsin Business School with a Bachelor’s degree in Management and Human Resources with an emphasis in entrepreneurship. Brittany has been working with Valicom for many years creating content for the TEM industry to deliver the many benefits users and organizations can experience in utilizing TEM services. With a passion for social media marketing, Brittany enjoys applying creativity throughout various areas of her life while expressing creativity in everything she does and loves being consumed in projects, from start to finish.