Telecommunications have greatly changed over the past decade. We have gone from an era of using landline phones to carry out business calls to using voice and video applications to connect with employees from all across the globe. Now, more than ever, it is vital to ensure all of your communications are carried out with crystal clear quality.
A simple misunderstanding can hinder project completion. More importantly, it can impede customer satisfaction levels. VoIP technology mitigates these problems. Let's explore the top seven reasons VoIP technology makes for a wise investment and how it can serve as one of your most important assets.
ONE. Simple Installation and Ease of Use
VoIP technology allows you to carry out your communications using the internet. Instead of using telephone lines, your voice and video communications are transmitted using IP addresses. For many business owners, VoIP technology seems complicated. They think, how will I ever figure out how to use such advanced technology?
The truth is that VoIP is easy to install and even easier to use. To use landline phones in your place of business, a technician will have to run phone lines throughout the entire business structure. With VoIP technology, you simply plug and play.
Turning to the use of hosted VoIP software simplifies the installation process. You'll access a web portal to make any configurations, easily allowing you to add users and monitor your IP communications. Need to make a change to the system? It's simple. You can log in or have your hosted VoIP software provider make the change for you. There is no hardware and you don't even have to install and download software. Everything can be hosted via the cloud.
TWO. Extremely Scalable
Your telecom communications will change as your business grows. During slow times, you may need to scale them down. This becomes incredibly difficult with landline phones. With VoIP technology, however, you can avoid spending money on adding new phone lines to your telecommunication network. Your VoIP software will scale with you. As soon as you on-board a new employee, you can go into the system and add a phone line. This allows you to have the exact number of phone lines that you need regardless if it means adding one or removing one.
THREE. Easily Forward Calls
Do you have employees who spend a lot of time out in the field? What happens when you need to reach one of these workers when they aren't in the office? With VoIP phone lines, you can easily forward calls to ensure you can get a hold of them at any time no matter where they are.
FOUR. Optimal Customization
VoIP telecommunications allow you to take advantage of today's most advanced communication methods, like conference calling and auto-attendant features. When customers call the office, they can be greeted with a warm welcome and provided with an easy-to-navigate menu that allows them to choose the department they need to speak with.
You no longer have to employ an individual to focus solely on answering the phone. VoIP software can be customized to meet your precise needs. No matter how many departments you have, you can customize the auto-attendant feature to forward calls to the most appropriate representative. This greatly enhances the customer experience by allowing them to have their calls forwarded to an agent who can thoroughly handle their inquiries without having to be transferred from one department to the next.
FIVE. Fax Compatibility
Many business owners feel they need to steer clear of VoIP technology because they won't be able to fax documents. What they fail to realize, however, is that VoIP is fax-compatible and provides a cost-efficient way to fax and receive pertinent documents. Even better is that the documents are faxed virtually. All you need is a scanner and you can scan the document you want to fax and it will be sent via email to the recipient. When receiving faxes, you'll be able to access them via your email. This greatly reduces the amount of money you have to allocate toward printers, toner, and paper.
SIX. Integrate With Other Systems
Have other systems that you need to integrate with your communications network? That's no problem with VoIP technology. Take for example you typically use Outlook for your email communications. With VoIP, you can sync the programs together and make outbound calls using your email platform. As you're making your calls, you can access your CRM platform to have instant access to pertinent customer data; this is essential for providing the ultimate customer experience. You can even receive voicemail transcriptions in your email. You can also sync it with your telecom expenses management software to further save money on your telecom expenses.
SEVEN. Handle Large Call Volumes
With traditional landline phones, you can only handle a minimal number of calls at any given time. For each call that takes place, two callers will be tying up a single phone line. And since you will have only a limited number of phone lines, you won't be able to handle a large volume of calls. This all changes with VoIP technology. You'll be using the internet, which allows you to handle numerous calls at the same time with no need to fret about tying up phone lines. Since the calls are made using the internet, local and long-distance calls are much cheaper too.
Are you ready to make the switch to VoIP telecommunication? Once you do, you'll see that instead of an expense, it quickly becomes one of your most valuable assets.
Contact Valicom for expert information on how to manage your telecom expenses.
About the Author: Victor Hollo
Victor brings 5 years of enterprise & SMB sales experience in the IT software space. Prior to joining Valicom, he served as regional channel sales manager working for one of the industry's largest enterprise labeling software companies. With a focus on great customer service in helping channel partners grow their businesses, Victor joined the Valicom team in late 2015 after relocating to the Madison area. Victor holds a bachelor's degree in Communication from UW-Milwaukee, and when he's not in the office he enjoys exercising, travelling abroad, and spending time with his growing family.