The Telecom Expense Management Industry Association (TEMIA), an authoritative voice for the Telecommunications Management, Telecom Expense Management (TEM), Wireless Expense Management (WEM), Mobile Device Management (MDM) markets and Solutions Providers publishes a case study on mobile services. TEMIA is upgrading its website with case studies that feature TEM, WEM and MDM solutions from its members.
Joe Basili, managing director for TEMIA said, “People may not think of segmentation of different vertical markets for TEM, but firms like to read about industry peers that face similar challenges. Some industries have special challenges, policies and solutions that are more closely identified with a particular vertical market. The case studies on our website help prospective clients learn about different options and see how others address similar problems.”
The first case study receiving a spotlight features a case study on mobile services for a product safety firm. The solution was delivered by Valicom(http://www.valicomcorp.com/). The client profiled in this case study, faced several wireless management challenges, including international costs, zero-use assets, management of service plans and devices when employees stopped working for the firm, and staying within spend tolerances. Their wireless contracts were also renewing soon, presenting an opportunity to optimize their environment to better match future services with their needs.
Jeff Poirior president and chief operating officer of Valicom said, “Control is necessary to properly manage mobile expenses. Preparing the organization for the hurdles of achieving control is the critical success factor, but the level of control and solutions that we provide are specific to each organization based on their wireless complexity. This case study provides insight and considerations with a good balance of some universal lessons and some solutions that were tailored for this client.”
TEMIA’s 40 + members are well-positioned to provide insights on fixed and mobile services because its members manage over $61 Billion in spend on behalf of enterprises. Each month TEMIA will spotlight case studies that feature best practices and introduce readers to solutions that address industry challenges. The case study can be viewed on TEMIA’s website.