Client Satisfaction: 1st Quarter Results

Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the first quarter of 2016!

Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.

Our cumulative client satisfaction score for the 1st quarter is 3.88 on a 4.0 scale!

Client comments from the survey further emphasize Valicom’s daily commitment to our values:

“The whole Valicom team provides great customer service and is always looking out for our interests”

 “Our project manager has an excellent understanding of our business and our complex relationships.”

“I love the Clearview tool and how the team takes care of our requests!”

“Our project manager is great to work with and extremely competent. He is pleasant, capable, detail oriented, organized, and we appreciate having him on our account! You are lucky to have such a great employee.”

Thinking about adding TEM to your telecom processes and practices? Please get in touch with our team today.