Tip to Help Manage Telecom Costs

Manage Telecom Costs with Confidence

Building a business is tough. Maintaining and growing that same business is exponentially more difficult. Hiring the right people, navigating the competitive environment, paying bills… and just generally making sure things work. There’s so many things to keep track of, and make sure run smoothly and accurately.

That’s where telecom can throw a big wrench into the mix. Did you know that telecom costs are one of a business’ operating expenses? Its true. But that’s where the lines get blurry. The telecom line item within your technology budget may represent more than the checks that get written to cover the invoices. Telecom operating expenses include the time and resources needed to managing telecom costs, inventory, and contracts. Processing, reviewing and approving these invoices, in some cases thousands per month, takes a tremendous amount of man power. Do you have the time, resources or expertise to be properly managing and checking these costs?

Left unchecked, there is so much opportunity for savings within a firm’s telecom environment. Forrester Research estimates that “billing errors average 5% to 12% of ongoing telecom services budgets”. In our 24 years of experience, we’ve found that number to be closer to 15-40%….Cha-ching! What would you do with that extra padding in your technology budget?

Simple steps to manage telecom costs:

Look for Billing Errors

Reivew telecom invoices monthly to look for unusual costs. These can be slamming & cramming, 3rd party billing, long distance charges on local invoices… the list goes on. Learn more about invoice services and common errors.

Turn off Unused Lines

Take an audit (physical or invoice) to determine what is actually being used, and what can go. You’d be surprised how much surplus there can be in a large telecom environment if left unmanaged. Here’s additional resource for performing audits and building accurate inventories.

Pool Minutes / Data

Economies of scale may not always apply when it comes to mobile minutes and data. Consider sharing! Ask your carrier if pooling would be an option for your mobile environment.

Check for Contract Compliance

This may seem like a no-brainer, but you’d be surprised that often agreed-upon rates are not always what actually appears in the invoices. We see it again and again. Review your contracts for billing compliance, or lean on a team to do a comprehensive contract audit.


Wondering where to start? Finding telecom cost control is easier than you think. Let our team help you manage telecom costs. We can lend a hand where and when you need with our flexible a la carte service menu.