What is the customer service record (CSR)?

The customer service record (CSR) is the bible of telecom expense management. It’s a document chalk full of valuable information. What you do with that valuable information — how you interpret, and move forward with it – is up to you.

Your CSR is a copy of what the carrier has in its database related to your account. This report includes all of your services, lines, circuits, locations, details and additional services. Really, it’s the keys to your telecom kingdom. If you are considering conducting a telecom audit (cursory or deep dive) you will need these documents.

Many times organizations who are interested in doing an audit – simply do not have the time or resources to do it themselves. That’s where a telecom expense management firm, like Valicom, comes in. Our team can help analyze your CSR to determine what you’re spending, and what you’re actually using.

Then we’ll make suggestions to reduce spend through wireline and wireless optimization. We’ll request credits on your behalf, and disconnect lines that are not being used. Really, there’s so much that the CSR document can tell us, if you are willing and able to listen.

If you’re thinking that it’s time for a telecom audit – give us a call and we’ll help you order your CSR!