Telecom expense management (TEM), as an industry, was born as a business process outsourcing (BPO) solution. However, with the recent creation of low cost, easy to deploy TEM software tools, many firms have chosen to bring their TEM program in house. But the expansion of devices, complexity and risk in modern telecom environments have led many managers to rethink that decision and move back to an outsourced model.
And while we talk a lot about what telecom expense management is, we don’t often get into why companies choose to do it. And why do some firms choose to outsource TEM, rather than do it in house?
What we’ve found when talking with clients or other TEM vendors, is that there seems to be a pretty universal set of reasons. Whether firms outsource one or two tasks, or their entire telecom lifecycle management process, this is why….
1. You could save significant staff costs.
Not just on the recruitment and hiring front. Skilled people with strong application-based credentials don’t come cheap and have long-term costs. Why spend time and money training somebody to support a core business application, only to see them get poached by another employer, taking their expensively-acquired skills with them? Or send them to costly training to keep their skills current? And with the risks involved, are you confident they are up to speed on the latest technology, devices, regulations and privacy issues?
2. An outsourced TEM auditing team frees your resources.
Maintaining a trained, dedicated staff to manage voice, wireless and data is expensive. Depending on the size of your business, you might need several people to manage inventory, process and audit invoices, manage MACDs, procure new devices and services, negotiate contracts and chase vendor credits. Why not liberate your in-house staff from these tasks so they can focus on projects that add value to the business rather than spending their precious time firefighting? Pay them to do what they do well, and rely on a trusted TEM partner to manage your telecom, often at a greatly reduced cost.
3. You can save money all around – with the right outsourcing strategy
A good TEM partner will work with you to identify the pressure points that make sense for you to outsource. This is why Valicom offers flexible delivery options. Full outsourcing may not be right for your business, so work with your TEM partner to determine what you can do in-house, if anything, and what makes sense to outsource. For some firms it will be a few tasks, others will choose to outsource the entire telecom lifecycle management process. The point is to make it as customized as possible, avoiding the “one size fits all” problem.
4. Your business will be more flexible in its use and consumption of telecom services.
Having a team of dedicated telecom professionals managing your environment ensures that you get the best advice, the finest solutions, and the most attractive pricing. By being proactive in selecting services, and fierce in negotiating contracts, a pro TEM team can ensure not only lower costs, but more flexible terms and conditions when dealing with vendors. They can also implement tactics like data and minute pooling, among other wireless and network optimization strategies, to better match fixed and mobile services directly to usage. That means savings, as you only pay for what you really need.
5. Peace of mind.
Why let worries about issues such as inventory management or cost overruns keep you awake at night when they can be managed by a third party who has all the necessary expertise and technology to meet your needs? By choosing the right partner to provide telecom expense management services, you are prioritizing those needs rather than allowing them to become distractions for your in-house team. Rest assured that professionals are managing your environment, and leave the driving to us.