Like any relationship worth having, is the relationship you have with your Telecom Expense Management (TEM) provider serving your company the way you expected, or producing the results you were told? If not, the time is NOW to take a look into your options.
Ideally, the TEM provider that your company utilizes performs periodic reviews with you to assess the quality and value of the service you are receiving. If not, why not?
- Maybe the TEM provider is not interested in understanding how you perceive their service.
- Maybe the TEM provider is not interested in making any changes to exceed your expectations.
I have always believed that Feedback is a gift, positive or negative. How people respond to the feedback also differentiates the good from the not so good TEM providers.
Valicom conducts quarterly Client Satisfaction surveys to ensure that we are listening to our clients and completely understand how we can respond the our client’s changing business needs. As a result we have become one of the most flexible and responsive TEM providers available for you to choose from.
Valicom understands what is important in responding to our client’s needs and providing unprecedented services to enable strategic cost reduction and a Clearview into Telecom Cost Management.
Hold your provider, regardless on the product or services they are providing accountable for the results that you believe you contracted for. If you are not receiving the results you expect, then the time to make a change is now!