Managing Telecom Expenses

I have always lived by the premise that feedback, positive or negative, is a gift. Having tools in place that enable an organization to manage better, or make better decisions faster is the key to obtaining feedback to identify the need for improvement. 

Telecommunication expense management (TEM) is a process. Due to the complexity and the speed in which technology changes and the way various services are billed to customers has made it imperative to have tools in place to properly manage their functions. The goals of having a telecom expense management tool in place will result in wireless optimization, wired optimization, and a reduction of data costs.

Partnering with an organization that has years of expertise, or obtaining software that will facilitate the ability to organize, maintain, and report vital information, is a requirement of all successful businesses. Regardless of the size of the business processes that are out of control need attention. The initial effort upfront to gain control can be significant, but will pay serious dividends and add to the bottom line. Once the initial effort is complete, the effort required to maintain is more efficient and effortless.

Let your TEM partner provide the tools and train you on the techniques that take the complexity out of expense management. The main objective will always be to reduce cost and obtain telecommunication optimization. Provide the gift of increased profits and feedback to your organization.

About the Author: Jeff Poirior

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.