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December 9, 2009 - Valicom is included in Forrester Research Market Overview on Telecom Expense Management . News from the Telecom Audit IndustrySprint Nextel Lowers Mobile-to-Mobile PricingSeptember 10, 2009 - Intensifying competition in wireless pricing, Sprint Nextel Corp. will offer unlimited domestic calls to other mobile phones regardless of the recipient's service provider. Read more... 'Cash for Clunker' Phone SystemsAugust 28, 2009 - With the success of the U.S. governments’ Cash for Clunkers program, where qualified car owners could trade in their cars for cash back in order to purchase a new car, many other businesses are adopting the structure of the program. Read more...
Valicom Intros Clearview-as-a-Service TEM ApplicationAugust 5, 2009 - Wisconsin-based telecom audit and telecom expense management (TEM) organization, Valicom, reportedly announced the release of SaaS version of its TEM software tool, Clearview Software-as-a-Service (SaaS). Also called as Clearview-as-a-Service (CaaS), this TEM application software tool offers broad access to invoices, thereby ensuring accuracy in the billing system. Read more... Microsoft, Verizon rate low among IT pros
July 15, 2009 - Microsoft and Verizon may need to learn a thing or
two about customer service from IBM's Informix, according to a report
released Wednesday by market researcher VendorRate.
Among IT professionals questioned, Microsoft's customer satisfaction ratings for the second quarter dropped in three key areas.
Out of a score of 100, Microsoft's server and infrastructure software
rated 55, a 17 percent decline from the first quarter; its operating
systems scored 67, down 9.5 percent; and its applications came in at
64, an 18 percent dip.
Read more...
Valicom Shines in Customer Satisfaction ScoresMay 22, 2009 - When it comes to customer satisfaction in the telecom expense management world, Valicom ranks at the top of the list. In its most recent report, Valicom, a Madison, Wisconsin-based telecom expense management firm formerly known as Visicom, saw a boost in customer satisfaction scores for the first quarter of 2009. And at a time when companies are competing for fewer consumer dollars, customer satisfaction is more important than ever. Read more... Six Areas Key to Success in Managing Wireless Mobility According to Latest AOTMP Market Landscape May 6, 2009 - AOTMP outlines current wireless mobility management challenges for enterprises and suppliers, and shares trends observed in AOTMP research around six key areas of wireless mobility management: eProcurement, Asset/Inventory Management, Expense Management, Help Desk Management, Mobile Device Management, and Reporting and Analysis. The market landscape also profiles offerings for 39 Suppliers of wireless mobility management services. Read more...
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