Have you ever heard the above phrase before? You may have, but you’re not aware of who said it. This is a quote from Thomas DeMarco. Thomas DeMarco has a BS degree in Electrical Engineering and a Master’s degree from Columbia. He started his career with Bell Labs, participating in the development of the first large scale electronic switching system. Structured financial controls, telecom rates, and telecom inventory are all a part of a system which has to be measured to be controlled. Controlling telecom expenses to achieve true telecom cost reduction is essential to any business.
However, to be able to actually control a process the process needs to be measured to obtain visibility and identify any variances. Once an inventory can be organized and a process defined then the foundation is in place to begin measurement and control ultimately resulting in telecommunications expense reduction. Try this concept in your organization. You might be surprised how “You can’t control what you can’t measure” can lead you to sound telecom expense reduction.