Company Updates

11 Benefits Of Working With A Small Vendor

11 Benefits Of Working With A Small Vendor

Many providers are very concerned about being small scale. As a result, most of them bottle up their potential. Upcoming providers should keep In mind that their small size comes with many benefits as well as disadvantages. Small vendors should appreciate and celebrate their size as it’s the first step towards achieving great success in their messaging and sales process.

It’s therefore important to understand that size is relative. If you consider yourself as a smaller provider in Telecom Expense Management, (or if you’re perceived to be one), it will be determined by who it is you compete with. This article highlights the benefits of working with emerging providers as compared to larger competitors.

New Telecom Savings Opportunity You Can’t Afford to Miss

New Telecom Savings Opportunity You Can’t Afford to Miss

We are thrilled to announce that we are now disrupting the decades-old telecom expense management (TEM) industry by offering this innovative Savings Share opportunity. The new TEM savings share opportunity works to take the commitment and concern out of the TEM savings process.

Valicom Continues Perfect Score on Quarterly Satisfaction Survey

Valicom Continues Perfect Score on Quarterly Satisfaction Survey

Valicom takes pride in customer support and satisfaction. We believe in our company, our services, and upholding transparency and compassion to fulfill our customer’s needs. This is the number one reason customers seek our services in transition from previous TEM engagements – they have felt neglected by previous TEM providers and seek further assistance with their TEM solutions. 

28 Years Later... Valicom is Still Shaking up the Telecom Industry

28 Years Later... Valicom is Still Shaking up the Telecom Industry

Valicom named one of the Top 20 Most Promising Technology Solution Providers for Telecom! We’re so excited to be published in CIO Review’s recent issue highlighting the best technology solution providers in the telecom industry.

Now Serving Agents Through ACR Partnership

Now Serving Agents Through ACR Partnership

Telecom expense management (TEM) involves complex processing of voluminously detailed information. This complexity makes TEM extremely time-intensive work unless performed using a state-of-the-art information processing system specially designed for the undertaking. Further, dealing effectively with carriers requires the full resources of such a powerful software system. Now Valicom is partnering with ACR Solutions LLC, to expand our capacity for managing TEM, deal with carriers, and ideally address the accompanying range of challenges on behalf of Master Agents.

Valicom is Officially a Member of the Better Business Bureau

Valicom is Officially a Member of the Better Business Bureau

Valicom is proud to announce that they are officially recognized as a member of the Better Business Bureau (BBB) of Wisconsin. Valicom applied for the certification in January of 2018 and was formally accredited in February of 2018.

2020: The Next Two Years of IT Spend

2020: The Next Two Years of IT Spend

Enterprise IT technology is anticipated to grow $100 Billion by the year 2020. While the year 2020 may seem like it is in the distant future, the reality is 2020 is only two years away. The future is here and the need for innovative technology is only going to increase. This means the need for cost management and IT service, software and device control is at an all-time high.

A Reflection on 2017's TEM Services

A Reflection on 2017's TEM Services

It has been 17 years since Valicom distributed its first client satisfaction survey. Since then, Valicom has pulled all response feedback and applied the comments and recommendations into Valicom’s products and services...

A Sincere Thank You to Our Partners, Consultants, and Direct Clients

A Sincere Thank You to Our Partners, Consultants, and Direct Clients

As we look forward to the beginning of our 27th year at Valicom, we wanted to thank you for your ongoing support of Clearview, our Technology Expense management software. We hope you are as happy with Clearview as possible. You are valued as a Valicom partner, consultant, and direct client.

TEM Software Update: New Task Manager

TEM Software Update: New Task Manager

Most recently, our developers have been working long hours to add the latest addition to Clearview. After much deliberation, planning, and testing, we are excited to announce the newest release of our TEM software, a new task management tool.

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Customer Satisfaction Survey Results Reach a Perfect Score!

Customer Satisfaction Survey Results Reach a Perfect Score!

It has been 17 years since Valicom’s first client satisfaction survey was distributed, and since then Valicom has pulled the constructive pieces of feedback and applied the comments and recommendations into Valicom’s products and services. Listening to customer feedback has always been a large part of the success of the company and for the first time in 17 years, Valicom is ecstatic to announce a perfect score of 4.0!

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Expense Management Terminology

Expense Management Terminology

There’s a lot of technical terminology when it comes to discussing your telecom environment. TEM, BYOD, COPE, EMM, and MDM. If you’re not sure what these stand for or are just want a refresher, read on as we define some of these TEM terms.

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The Results From Valicom’s Q2 Client Survey Are In!

The Results From Valicom’s Q2 Client Survey Are In!

Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. It may seem like a lot, but we are committed to giving our clients the best service possible, and it shows with our high scores. A big thank you to our clients!

The Results Are In!

The Results Are In!

Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.