Automation can be of the utmost value to mobility management. Using a solid, integrated approach, the automation features and benefits can be enjoyed by users across a variety of platforms and applications regardless of the devices they are using. It is essential to pinpoint key mobility drivers before integrating automated processes for mobility management; these key mobility drivers will include:
The automated processes that are integrated into mobility management will need to be tailored to address these mobility drivers so as to deliver an optimal user experience.
What Is AMM -- Automated Mobility Management?
In 2014, only about 20 percent of businesses used more than four automated technologies in their operations. As of 2017, though, this number rose to about 75 percent. Why? Because automation increases efficiency and effectiveness, providing businesses with better ways to achieve their operational goals.
Enterprises that have hundreds or thousands of employees will especially benefit from automated mobility management.
It is the business's responsibility to appropriately monitor and manage the business devices that their workers use, including smartphones, computers, tablets and more. From managing connectivity to data usage, however, it can become quite a burden to ensure proper management is implemented, especially when the management isn't automated. All of this leads to higher enterprise mobility costs.
Fortunately, with automated mobility management, it becomes possible to automate the mobility management processes. Cisco recently released its platform for automated mobility management -- Control Center for Mobile Enterprise. This solution serves as an extension to its Control Center IoT Service platform, which leads to the following benefits:
- Lower operational costs
- Predictable telecom bills
- Faster delivery of mobility services
Cisco's Control Center for Mobile Enterprise integrates itself with service provider networks, which allows enterprises to gain real-time usage visibility on all enterprise devices, as well as tap into automated cost control in addition to having access to self-serve management of enterprise mobile devices and services.
According to the Head of Mobile Enterprise Products at Cisco Jasper, Marc Austin, “Management of any connected device consists of common challenges like unpredictable service costs and inefficient management processes, and this is especially true for business mobile phones and tablets...Cisco Jasper has partnered with over 50 service providers worldwide to enable enterprises to automatically connect and manage their IoT services, and now we are extending the same proven capabilities to business mobile devices.”
Even though businesses have been providing their workers with business devices for several decades, automated mobility management is fairly new and has just gained popularity over the past couple of years. In fact, there is still a large percentage of companies that haven't jumped on the automated mobility management bandwagon. And unfortunately, this leads to increased costs for these companies because they are enduring any or all of the following:
- High operational and support costs
- Delayed services
- Poor employee experience
- Surprise telecom charges
Unique Value to be Gained From Automated Mobility Management
In April of 2017, the Research Director at ABI Research, Jeff Orr, stated, "In the next two years, business smartphones will grow to over 1 billion subscribers globally...There is an immediate market need for solutions that help enterprises automate device connectivity, usage accounting, and service management, to curtail unnecessary mobility management." And when an automated mobility management (AMM) systems' platform is deeply integrated with operator networks and systems, there are three primary unique benefits to be gained.
1) A Bird's Eye, Real-time View of Usage and Charges
Generally speaking, it is incredibly difficult to assess a mobile user's usage until after the data has been used. Typically, employers won't know an employee has gone beyond their data limit until 30 to 60 days after the over-usage has occurred. With automated mobility management, however, it becomes possible to monitor employer data usage on their business mobile devices in real-time. Once an employee reaches a certain data limit, the automated system can even restrict the mobile device from using any additional data to guarantee no overage charges are applied to the mobile device bill.
2) Automated Data-loss Prevention
Another example of how AMM can perform automated functions is when the system automatically shuts off a device if the SIM card is removed. And not only does it shut off the device, but it also shuts down the further use of the SIM card in another device; this helps to ensure confidential business data is not being transferred from one device to another. SIM cards can be switched out, but approval through the AMM must be completed first.
3) Self-serve Management Made Easy
Lastly, an AMM system makes managing mobile services and devices very simple. Used to, performing basic tasks, such as swapping SIMs, adding features, or viewing data usage, required a person to perform a variety of offline tasks, most of which were tedious and time-consuming. With AMM, though, enterprises can easily tap into self-serve management features that simplify managing multiple devices at one time.
Automated mobility management is expected to become more popular as businesses increasingly recognize the benefit of providing their employees with company mobile devices. Automated mobility management is an automated system that has been designed to complete certain preprogrammed tasks. By automating these tasks, your employees can focus their attention on other pertinent core operations that cannot, at the time, benefit from automation.
About the Author: Chantel Soumis
Chantel Soumis brings over a decade of knowledge in workflow enhancement through the use of technology. Chantel studied marketing communications and business administration at Franklin University and proceeded to work in a fast, ambitious environment, assuring client delight in the healthcare and pharmaceutical industries. Passionate about project productivity and streamlining workflows through the use of technology, Chantel strives to inform organizations of Valicom’s advanced telecom expense management software and services by mastering communications and messaging while delivering helpful information and supporting resources.