With hundreds of telecom expense management software and service solutions, how can you tell which option is the best one for you? Here are six things to look for in a TEM provider to make sure you receive the best service possible with a reliable software solution.
ONE. Industry Experience
A record of success is critical. Choosing the best TEM vendor for your organization is like finding a new doctor. Do you prefer to work with someone newer to the field or a professional with many years of experience who has “seen it all”? The TEM vendor you decide to work with should have at least twenty years of experience with TEM database systems, auditing and contracting.
TWO. Dedicated Service
One of the most important factors to weight when determining a TEM provider is making sure you have the support and dedication that you need. In a digital world, one on one support representatives is becoming more and more sparse. Make sure the vendor you choose to pursue has a dedicated rep you can contact with questions and concerns instead of a 1-800 number or online chat. Your provider should cater to you.
THREE. Intuitive Software
Most legacy systems don’t have the functionality or reporting capabilities that businesses require causing the risk of missing critical savings. In your search for a qualifying TEM provider, make sure to demo the software solution to gain insight on the navigation and usability. Your new software option should be web-based for easy accessibility, offer various levels of usage (admin vs. data-entry users), and unlimited custom reports.
FOUR. Training and Support
Some smaller TEM organizations do not provide the level of training required to make sure your staff is set-up and ready soar with the new TEM software while large legacy providers don’t have the capacity to offer the one-on-one support required for one-off questions and concerns. To maximize the success of your new TEM solution, make sure you can rely on the experts as needed and receive the training you deserve.
FIVE. Reviews / References
With any product or service, a track record of five-star reviews can forecast your future experience with the vendor. With publicly branded testimonials, you will know that the vendor has a solid track record. However, with confidential reviews you can rest assured that the vendor will provide you with the confidential contact’s information after a signed NDA for a personal reference – understanding this confidentiality will keep you confidential as well.
SIX. Tailored Service Options
No company has the same structure, spend, and procedures, so why should a business be forced into a “standard” solution? In your search for a TEM solution, make sure the provider can offer flexible solutions to meet your business’s unique needs. You should be able to add a la carte services as needed or even drop services where they are no longer useful.
With over 25 years of experience in the TEM industry, Valicom specializes in tailored solutions and world-class support. As a boutique provider, Valicom is very selective about which partners and direct clients choose to onboard the Clearview TEM software in order to deliver exceptional quality services. Clearview has five-star reviews on Capterra and a history of customer satisfaction. Schedule a demo of Clearview today to continue the conversation.
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ABOUT THE AUTHOR: CHANTEL SOUMIS
Chantel Soumis brings over a decade of knowledge in workflow enhancement through the use of technology. Chantel studied marketing communications and business administration at Franklin University and proceeded to work in a fast, ambitious environment, assuring client delight in the healthcare and pharmaceutical industries. Passionate about project productivity and streamlining workflows through the use of technology, Chantel strives to inform organizations of Valicom’s advanced telecom expense management software and services by mastering communications and messaging while delivering helpful information and supporting resources.