How do I control my telecom expenses?
When it comes to business operating expenses, it’s no surprise that telecom expenses are usually at the top of the list! And yet in our experience, so often these costs go completely unmanaged. Can you imagine $10M+ of telecom spend, with little to no monitoring or active management?
Forrester Research reported that 6-12% of all telecom invoices have some sort of error in them. Valicom’s 25 years of TEM lead us to believe that the number of invoices with errors is actually closer to 35%. What does that mean? There are major savings and areas for improvement lurking in your current telecom invoices.
We’re sure you understand. There is always so much room for errors, but how do you find it and fix it? Maybe you are screaming: ’Thanks for the facts, but how do I control my telecom costs?’ Engaging with a telecom expense management company like Valicom can help you get a grasp on what you spend, achieve higher levels of control and overall efficiency.
Begin controlling your costs with these five initiatives:
Invoice Audit – During an invoice audit, telecom experts are combing through your telecom invoices; page by page, line by line. What are they looking for? Things like slamming and cramming, third party billing, and unauthorized charges. They are looking for anything that doesn’t look quite right, things that you may miss when bills are being paid automatically and without review.
Contract Review – Are you being billed the same rate that you agreed to when you signed the dotted line? How do you know? A complete contract review is conducted at the very beginning of each of our client engagements. Why is this so important? Because it’s all about putting the best foot forward from the very beginning. We want to make sure that we have a complete understanding of your telecom environment before we can make recommendations for optimizations.
Optimization – What within your environment is not being used, or is mostly unused? You’d be surprised how often lines go unchecked for years before being noticed and disconnected. Is there a drawer or a cabinet in your office of old cell phones? Have these lines been disconnected? Stop paying for the lines that are no longer necessary. With a complete invoice and contract review, Valicom can make educated and experienced recommendations for reaching a higher level of efficiency in your spend.
Benchmarking – Are you paying what you should actually be paying? What are similar organizations paying for TEM? Access this information with the help of Valicom’s experienced telecom team. We can help you get an inside view into the most competitive rates. This data provides you with a clear picture of where your services could be from a pricing standpoint.,
Bill Pay – Telecom bill pay is a time-consuming process, that when handled wrong can end up costing your organization even more. If the payment is misapplied or you miss a due date – you’ll be slammed with late fees or an unexpected disconnection. Avoid these costs (both time and resources) with automatic bill pay, a telecom expense management service offered by Valicom.
About the Author: Jeff Poirior
Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.