What Exactly is TEM Anyway?

What is TEM?

We keep talking and posting about it, but what exactly is TEM? The acronym itself stands for Telecom Expense Management or Technology Expense Management depending on the environment you work in. Essentially, it means managing your wireless, voice, and data environment with the goals of reducing risk and cost.

This is a process you can do yourself, via a web-based software like Clearview, or you can partner with a firm like Valicom to do some or all of these services for you. Whoever does it, it includes building an accurate real-time inventory, gathering all of your telecom bills and looking for overcharges through a telecom audit, searching for contract violations, optimizing your environment to save money, and negotiating directly with vendors to get a better deal. It’s a lot of work, and not an easy task by any means.

However, there are many ways to reduce telecom spend, and the best way is to have the right tools and processes in place. Here’s a quick snapshot of what engagement with Valicom looks like:

  • Cursory Audit – What do you have (inventory)? And what do you spend (invoice review)?
  • Environment Optimization – We will make recommendations for your inventory, usage, and contract rates.
  • Credits – If you’ve been overspending, our team will help recoup credits to be applied to future billing.
  • On-Going Support – We’ll continue to manage, or provide you with the tools you need to manage, your telecom spend.

Now that you know what TEM means, HOW these services are delivered is up to you. Valicom is unique in that our TEM offerings range from “We do it for you”, to “We do it together”, to “You do it yourself.” This allows us to offer flexible options and pricing to match the needs of most businesses spending $100K a year or more on telecom. Let us find a solution that works for you.


About the Author: Jeff Poirior

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.