Client Survey – the results are in!
Valicom’s telecom expense management (TEM) clients reported spectacular satisfaction scores for the second quarter client survey of 2016!
Did you know? For over 16 years, we have been surveying our clients to gain insight into how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. It may seem like a lot, but we are committed to giving our clients the best service possible, and it shows with our high scores. A big thank you to our clients!
Our cumulative client satisfaction score for the 2nd quarter is 3.86 on a 4.0 scale!
Client comments from the survey further emphasize Valicom’s daily commitment to our values:
“I’ve only been working with our project manager for a short timeframe while I’m covering duties for a former employee. During this time, he has been professional, responsive, and patient. I appreciate that!””
“The responsiveness from your team on concerns and assisting me with my needs is great.”
“Valicom is a key component of driving the required visibility and ultimate savings to our company.”
“I am extremely happy with the service your team provides!”
Thinking about adding TEM to your telecom processes and practices? Add proven satisfaction and experience to your existing telecom processes with Valicom.