Success Story: Creating Consistency

Business Challenge

The healthcare client approached Valicom in need of assistance reviewing and processing invoices. Their telecom environment was large and complex, including $2.5 million in annual spend spread across 42 locations. The client was struggling to manage invoices for accurate and timely payment. Mergers and acquisitions of new clinics and facilities added complexity and growing pains to their efforts.

The client knew their costs were out of control, but they did not have the internal resources to stop them from spiraling higher each month. They wanted to perform regular invoice audits – but the sheer volume of invoices made this a difficult and time-consuming task. They desperately needed improved and efficient processes to free up their internal team for higher-priority IT tasks.

Valicom’s Solution

With only five employees dedicated to IT and telecom management, the client needed additional telecom experts in their corner. Valicom quickly built a team and process around invoice review, approval, and payment.

To address frequent system mergers and acquisitions, Valicom also assisted with creating consistencies and coherent processes to unify disjointed telecom environments. Another core focus was better cost allocation. This initiative has allowed the healthcare client to distribute telecom costs to various locations and departments, precisely and fairly.

The result of these initiatives – efficient invoice processing, consistent procedures across locations, and precise cost allocation – have allowed smooth growth within the expansive healthcare system.

Valicom has delivered return on investment for our healthcare client over this ten-year relationship. Savings and efficiency in their telecom environment has allowed the client to focus on their top priority – serving their community with superior healthcare facilities and treatment options.

About the Author: Jeff Poirior

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.