Differentiate Okay from Great When Choosing a TEM Provider

Telecom expenses account for a higher percentage of operating costs than you’d think. With the increase in technology and devices that are being distributed to employees, the need for telecom expense management has been growing. Many businesses’ first approach their telecom expenses by assigning the job to someone in-house, who already have their own responsibilities. This can be stressful and draw away from other tasks that need to be done.

Ask yourself this question, how much does my company spend on telecom expenses annually? The answer to this question is unknown by most clients Valicom has worked with, before they are introduced to telecom expense management (TEM). TEM helps you with the organization and payment of your invoices, saving you time and money. There are many TEM providers out there. So, what differentiates an okay TEM provider from a great TEM provider?

TEM Customization

Every association is different. They have a different number of employees, a different number of devices, and different telecom vendors. This is why it is important to find a TEM firm that will cater to your specific needs. Some companies need more assistance than others, and this is why you do not want the same deal as the last guy. Valicom gives you the option to implement all services offered or just a few. Wireless management, cost allocation, and contract negotiation are only a few tasks Valicom can take off your plate. At Valicom, figuring out what telecom expense management plan is right for you is easy. You will communicate with your assigned TEM expert and they will evaluate your current situation and work with you to come up with the package that best fits your needs.

The Hybrid Team

You’ll find the most organization and efficiency with a hybrid team. This is when a team of experts works with a software to get the job done. You want to look for TEM experts who will treat you as one of their own. It’s always frustrating when you work with a team that is hard to get ahold of and barely give you the time of day when you do talk with them. At Valicom, we periodically check in with you and are willing to answer questions, at any time along the way. A good TEM provider should provide you with a demo of their software and it should be easy to follow along to. Services this software should have included:

  • Wireless Management
  • Wireline Management
  • Procurement and Order Fulfillment
  • Inventory Management
  • Invoice Processing
  • Cost Allocation
  • Cursory & Comprehensive Invoice Audit
  • Validation of Savings
  • Contract Negotiation & RFP Management
  • Benchmarking

You don’t want to be skipping out on important tools that will help identify invoice errors or keep your telecom devices accounted for. That will only lead to trouble. So, keep an eye out for these services when evaluating telecom software.

Don’t waste any more time or money managing your telecom expenses in-house. Get in contact with a TEM provider to see how they can make a difference in your business. Valicom will work with you to find the telecom package best for you and will keep the job transparent, with open communication that will keep our team and your team on the same page.


About the Author: Brittany Peckham