Valicom Reports Q4 Client Satisfaction Survey

Valicom’s telecom expense management (TEM) clients reported continued high satisfaction scores for the fourth quarter of 2014. Since 2000, we have been surveying clients to learn how satisfied they are in eight key areas: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. The client satisfaction scores for the 4th quarter were 3.96 on a 4.0 scale!

Valicom founder and CEO Nancy Peckham stated, 

“We continually strive to be a values-based organization. Our customer satisfaction is a product of employees living our values every day. Those values, like authenticity, innovation and passion, along with ‘building enduring connections’ and ‘creating memorable experiences’ really drive our interactions. We empower our staff to do what it takes to ensure we not only meet, but exceed what is on that contract. A lot of firms say that, but these strong client satisfaction scores demonstrate again and again that we deliver just that.”

Client Comments from the Survey

“Valicom is great at finding inaccurate or inappropriate charges and following through on recovery of those fees.”

 “Valicom extends an extra effort to review our invoices and has saved us thousands of dollars in costs associated with carrier billing errors.”

“Our Valicom team is a knowledgeable and valuable extension of our team.”

“Our relationship with Valicom feels more like a partnership, we are both trying to reach same goals.”

We also work to boost satisfaction by building customized telecom expense management packages that pair traditional TEM services like invoice auditing, inventory management and contract negotiation with our Clearview TEM software.  Valicom President and COO Jeff Poirior says he feels this increases client retention because “The days of the “one size fits all” TEM solution are over. Our clients want services tailored to their needs, and we can provide that. It means an increase to their ROI, and our flexibility means they get what they want, when they want it. Who wouldn’t be happy with that!”