Back to Basics: Documenting the Optimization Process

Earlier this week, we covered the sub activities related to optimization for wireless and wireline. The AOTMP’s latest white paper that is prompting us to take a deeper look at optimization efforts.

In case you missed it, the AOTMP released a new white paper this month focused entirely on the many facets of optimization. Here’s the link: Maximizing Telecom and Network Optimization

Today let’s dive deeper into to-do’s and creating documented process surrounding wireless and wireline optimization. The emphasis here is documented processes… something that can be repeated by someone at your organization, given the proper instructions. Here’s a practical example. What is churn like in your telecom department? So frequently we see organizations that lose and employee and then scramble to recover their processes or scour through their desktop looking for answers, documents, literally anything that will give them a hint of how the work was previously completed.

Is this your story? The AOTMP white paper surveyed which processes actually had documentation on how these duties are performed. The results are not super surprising, most processes do not have documentation for how they are performed. Which will leave your telecom in a lurch when someone leaves.

We’ve demonstrated the importance of documentation, as a best practice for contingency and back up planning. What are the things that actually need to be taken into account? Here’s a list to get you started:

  1. List of all optimizations to be performed
  2. The frequency with which these tasks should be performed
  3. Who performs these optimizations
  4. Who approves these optimizations
  5. Who implements these optimizations
  6. Optimization opportunities that are automatically approved
  7. Quality control / assurance checks

Learn more about wireline and wireless optimization activities and tips for perfecting the processes in the AOTMP’s white paper: Maximizing Telecom and Network Optimization