As a followup to our TEM in 2014: History and Trends webinar (available as a stream or a white paper), we’ll offer a series of posts covering telecom expense management – where it came from, where it’s going, and trends for the future.
Trend 1: BYOD – Boom or Bust?
BYOD has been the top industry buzzword for a few years now, but as adoption has spread, questions are arising as to how well this really helps manage wireless expenses.
Some research done by the Telecom Expense Management Industry Association (TEMIA) fall of 2013, stated that only 6% of firms who implemented BYOD showed a savings. 25% showed no impact to costs, and 44% had costs go up. But most telling, 25% of them couldn’t tell if it helped with costs or not!
This showcases a common industry blind spot. Many firms just don’t have a good enough grasp of their current telecom environment to be able to determine if BYOD does them any good. It always comes back to “You can’t manage what you can’t measure”. If you don’t know where you are now, how do you decide where to go?
The other side effect of BYOD is an emerging range of secondary issues that come along with it. Security concerns like complying with Sarbanes-Oxley, or HIPAA, and forecasting the ramifications of a breach. Legal problems like the theft of clients’ personal data or corporate intellectual property. What about inadvertent discovery of an employee’s illegal activities? What liability does that create for your firm? Add to that the ever present fear of non-compliance. How will you track if employees follow the rules? And what do you do if they don’t?
Next we’ll be talking about the six main things that drive BYOD costs up….