Software and telecom invoice issue management

We are continuing our series discussing how telecom management software streamlines telecom management tasks.

Now that we’ve discussed telecom invoice auditing, processing and payment, along with order and change management, we should probably discuss issue tracking.

At this point, all your invoice and inventory data is already in a telecom management software platform. If the system is designed to help you remember to check your next invoice to verify the change you recorded was actually implemented by your vendor.  All this is handled via the software’s “Issues” area.

This is one of the few times in the workplace that is perfectly acceptable, and even encouraged, to talk to yourself.   At least without triggering someone in HR to send you for a psych evaluation.  Leave notes, record conversations with vendors, add details about why or how something was changed, and tag the issue with an Open and a Close date.   This works even better when you have multiple users accessing the system.  With a tidy breadcrumb trail to follow, any other user should be able to determine what happened, when it happened, and who did it.

The Issues area also gives you visibility into what you need to watch for on upcoming invoices, again streamlining the telecom invoice auditing process.  It also illustrates what we always say about a good telecom management program – it’s all about visibility.  “Because when you see, you save”

Want to learn more about telecom expense management software-as-a-solution?   Check out Clearview…