Insights from our latest webinar: Telecom Contract Negotiation - Talk softly but carry a big stick

As I discussed yesterday, we ran some polls during our latest webinar – “Plugging the Leak: How Software Tools & Strong Tactics Contain Telecom Costs” – with some interesting results.   Well, not interesting to us – we know what causes our client’s pain – but maybe interesting to you.  

Before we got into the tactic of telecom contract management and telecom contract negotiation, we asked how many of them went through that process when their telecom contracts were due for renewal.   The answers were all over the board.   However, only ONE said they did it “Every time”.   I think we had one “Often”, but most said “Sometimes” or “Rarely”.

Now, why is that important?  I wanted the attendees to stop and really think about how much time and energy they put into their contract renewals.  I wasn’t trying to create guilt, but by putting them in that mindset, the next slide’s main point would hit home better.

And what was that point?

In over 20 years of telecom expense management, we have found that telecom contract negotiation, is the #1 way to cut telecom costs.

It comes down to missed opportunity.  If you let your telecom contract lapse and renew automatically, you can bet your life savings that the telecom vendor is not going to give you a great deal.

It also eliminates any chance you have to optimize your environment.  What do you have now?  What are your future needs?  Is there any new technology out there you should know about, any consolidation you can do to save money, like devices/lines/circuits/plans that can be bundled, pooled, reduced or eliminated?   If you don’t know the answer, then you are in no position to make good decisions and ask your vendor, and maybe several others via a telecom RFP, what they can do for you.  And if you don’t ask, you don’t receive.

Stay tuned and our next blog post will talk more about telecom contract negotiation…