Over the last decade, most organizations have reclassified their internal telecom expense management as an IT function and handed the responsibility to an already overburdened IT staff that is generally not knowledgeable about telecom services. In addition, a well-managed internal telecom expense function involves a cooperative effort between the IT/Telecom staff and the Accounts Payable staff. This also requires streamlined, well-defined and automated processes.
With the complexities of telecom services including tens, hundreds or thousands of monthly invoices, circuits or devices, using spreadsheets and other manual processes for managing telecom expenses has added to the challenges of in-house telecom expense management for most businesses today. This underscores the need for the automation of TEM processes whether in-sourced or outsourced. According to Gartner, “at the heart of any TEM offering is an automated telecom management software platform used by the business or by an external service provider managing a company’s telecom invoices and assets.”
There are also many market pressures that are driving the need for TEM investments for enterprises today. According to Aberdeen, these include “financial regulations (SOX compliance), implementation of new technology, globalization, carrier consolidation and security concerns (wireless e-mail/PDAs with sensitive data that is not centrally managed).” In addition, the economic climate is driving the need for cost reduction in areas that were otherwise ignored in past years.
Because of these reasons, it is difficult for corporations to get their arms around their telecom expenses. According to Aberdeen, “most firms manage less than 67% of their telecom expenses.”
Valicom’s Clearview telecom cost management software, is designed to address today’s market pressures and client’s needs for TEM automation. The system workflow is built to incorporate best practices and tools for greater operational efficiencies, telecom expense control and strategic cost reduction. Request a free Clearview Demo!!