Over the past year, Aberdeen Group research has shown that as telecom, network, and mobility demands have become more complicated, the urgent requirement to manage and control expenses is no longer just a Fortune 500 problem. Mid-Market sized organizations have their own unique needs for agile and service-based telecom expense solutions that match their own operational flexibility and challenges. For instance, a typical company with $250 million in annual revenue with an effective Telecom Expense Management solution can achieve savings of $100,000 and a Full-Time Equivalent in support of telecom inventory, tech support, bill management, disputes, and contract management by moving from a low maturity solution to Aberdeen-defined Best-in-Class practices.
Hyoun Park, Research Analyst, Telecom and Unified Communications
Hyoun Park is the Research Analyst for Telecom Lifecycle Management at Aberdeen. In this role, he has benchmarked the behaviors of over a thousand organizations in Telecom Lifecycle Management and has provided strategic guidance to numerous Telecom Expense Management organizations and customers. This research practice focuses on the strategic planning, procurement, management, and enterprise usage of network, landline voice, mobility, and unified communications and includes aspects of the following topics: call accounting, business process alignment to telecom technologies, telecom procurement, telecom contract negotiation and filing, telecom and utility spend management, invoice processing, financial reporting, network management, and asset/service inventories.
Nancy Peckham, CEO, Valicom
Nancy began her career in telecommunications in 1983 as an account executive with Republic Telecom, a regional long distance carrier. She was named district sales manager for the Wisconsin region in 1987 when Republic Telecom was acquired by Mid American Communications. She recognized a need for independent, objective telecommunications consulting which led her founding Valicom. Since its launch in 1991, Valicom has been a leader in providing telecom expense management solutions and serves enterprise and mid-market clients in a variety of industries and verticals across the U.S.