For those companies that are currently utilizing Telecom Expense Management (TEM) services, or interested in TEM services, are you certain that the your TEM provider is focused on the areas of expertise that you need? Are they trying to be everything to everybody?
When a company is looking for a TEM vendor to have the expertise that leads to telecom expense control through best practices, years of experience and the best tools available, be sure that they are not trying to be everything to everybody.
Have you heard the phrase, “the jack of all trades and the master of none? I read quite a bit of information posted from numerous sources. So many TEM, or pure expense management vendors talk about how they can provide Information Technology (IT) and telecom hardware, consulting services, VoIP convergence… oh and by the way we might be able to wash your car if it generates revenue. That approach is difficult to really know who your vendor is and how they might deal with you after the proposal is signed. When your TEM vendor is focused on your success and not distracted, or incented to lead you to a specific carrier or solution, because they will receive compensation on the back-end, then your company is in the best position for a successful engagement.
Before you make the selection final, be sure to know who you are dealing with and that they have the focus on exceeding your expectations regarding telecommunication invoice audit and mobile management.
Many companies have decided to utilize existing staff that have a great understanding of the company’s business and industry and just need a toolto manage telecom expenses.
Proper due diligence is the key in selecting who you partner with. Establishing your TEM vendor relationship will become the foundation for success and visible expense reduction.
Keep your focus on strategic cost reduction!