The importance of quality telecom cost benchmarking

As Mark Twain once said, “It’s what you know that just ain’t so.” This quote couldn’t apply better to the importance of benchmarking as part of the process of securing the most competitive rates throughout your telecommunications spend.

Without solid benchmarks, you won’t have a reliable way of knowing whether the rates you just agreed to for the next 3 years are good, so-so, or even really bad. But you might wonder how you would get that information. What incentive do the vendors have to provide that kind of data? The answer is none.

Valicom on the other hand, negotiates dozens of contracts every year for organizations of every size. As a result of engaging Valicom in a Telecom Expense Management (TEM)  solution, you gain access to highly competitive information related to the rates that comparable organizations are getting from the same vendors you are about to go out to RFP with.

So, not only will you have experts in your corner coaching you through each stage of the contract negotiation – but you also get to enjoy the ability to make truly informed decisions, as you are now empowered with the information to do so.

Valicom’s TEM solutions provide the expertise and data to enable your organization to achieve the best results from your telecommunications contract negotiation process.


About the Author: Jeff Poirior

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.